1. Operator and billing contact
ROBI-AI is operated by Shimon Fogelson, based in Netanya, 4236611, Israel. For billing questions or refund requests, contact support@robbi-ai.com.
2. Trial conversions
If you start a free trial and do not cancel before it ends, the selected paid subscription will begin automatically and the applicable subscription fee will be charged using your chosen payment method.
3. Cancel anytime for future renewals
You may cancel your subscription at any time to stop future renewals. Cancellation takes effect at the end of the current paid billing period unless otherwise required by applicable law.
4. General refund rule
Except where required by applicable law, subscription charges are generally non-refundable once a paid billing period has started. This includes partial periods, unused time, and failure to cancel before a renewal date.
5. When we may issue a refund
We may review refund requests for duplicate charges, clearly accidental charges, or billing errors. Approved refunds are issued back to the original payment method where possible.
6. Chargebacks and payment disputes
If you believe a charge is incorrect, please contact us first at support@robbi-ai.com so we can review the issue. Filing an unsupported chargeback may result in temporary account restrictions while the dispute is investigated.
7. Consumer rights
Nothing in this Refund Policy limits any mandatory refund, cancellation, or consumer protection rights you may have under applicable law.
8. Contact us
To request billing support, email support@robbi-ai.com and include the account email address used at purchase, the charge date, and a short description of the issue.